Can I keep my current SIM and just use this number?
Yes - we can arrange eSIM activation so you can run both numbers on the same device simultaneously (dual-SIM). WhatsApp us after purchase and we will guide you through it.
Which networks are available?
We source numbers across all major UK networks including O2, Vodafone, EE, and Three. The specific network for this number will be confirmed at checkout or by contacting us via WhatsApp.
Can I choose which network this number goes on?
Yes - when you contact us via WhatsApp after purchase, we can arrange the transfer to your preferred network (O2, Vodafone, EE or Three), subject to availability.
Can I use this number internationally?
Yes - UK mobile numbers work internationally for calls and texts. If you need a roaming data plan or eSIM for travel, visit our eSIM page for options.
Do you provide a VAT invoice?
Yes. If you require a VAT invoice or receipt, please contact us via WhatsApp or email and we will provide one. VIPNumbers Ltd is VAT registered (GB316695578).
What is a pre-order number?
A pre-order number has been allocated on a mobile network but has not yet been activated onto a SIM. We source it from the network for you after you order, and it is normally ready within approximately 2 weeks.
How do I order a pre-order number?
Tap RESERVE to go straight to secure checkout. Your card is authorised for the full price, but no payment is taken until we confirm with the network that this exact number is available, normally within 24–48 hours. Prefer to check availability first? Ask us on WhatsApp.
Can I reserve two or more numbers at the same time?
Each reservation is processed separately. To reserve multiple numbers, please complete the checkout for your first number, then return to our website to reserve the next one. You can reserve as many numbers as you like, one at a time.
Do I need to pay a deposit?
No. There is no deposit. You pay the full price only after we have confirmed the number is available.
When do I pay, and how much?
Once availability is confirmed, the full price is payable. For an online reservation, we take payment from the authorisation only after availability is confirmed.
What happens after I pay?
We purchase the number from the network and arrange its activation. We keep you updated via WhatsApp and send your PAC code once your number is ready.
How long does it take, and when do I get my PAC code?
Your number is normally ready within approximately 2 weeks of full payment. This is a typical timeframe, not a guaranteed date. We provide your PAC code once the number is ready. If you then submit the PAC code to your network before 5pm on a working day, the transfer normally completes by 6pm the next working day.
Can I have my pre-order number as an eSIM?
Most numbers can be set up as an eSIM. Once your number is ready, WhatsApp us and we will guide you through eSIM activation (9am–9pm UK time).
Can I cancel or get a refund?
You can cancel free of charge at any time before we confirm availability and take payment: your card authorisation is simply cancelled. Once confirmed, we source and purchase the number from the network specially for you, so we do not accept change-of-mind cancellations. You still have a legal right to cancel within 14 days of confirmation; we refund what you paid less an amount in proportion to the service already provided. The right to cancel ends once the service is complete (your number is ready and your PAC code has been provided). If we cannot supply the exact number, you receive a full refund. See our
Refund Policy.
What if you cannot supply the number?
If the number is not available when we check, you are not charged. An online reservation authorisation is cancelled; your bank may show a temporary hold until it is released. If, after you have paid, we are unable to supply the exact number you purchased, we refund the full amount you paid.
Pre-order or available number – which should I choose?
Available numbers are already activated: we issue the PAC code the same day (9am–9pm). Pre-order numbers need around 2 weeks to be sourced and activated. If you need a number quickly, choose from our
available numbers.