Refund Policy

VIPNUMBERS LTD | Last updated: June 2026

We want you to shop with confidence. This policy explains your refund rights for our two product lines: VIP Phone Numbers and Roaming eSIMs.

VIP Phone Numbers

General

VIP phone numbers are unique, reserved digital products. Once a number has been allocated to you and the transfer process has begun, it cannot be re-listed or resold to another customer, which limits our ability to offer refunds.

When You Are Eligible for a Refund

We will offer a full refund if:

You cancel your order before the number transfer process has been initiated
The number you purchased is found to be unavailable or undeliverable due to an error on our part
There was a technical error during checkout that resulted in a duplicate or incorrect charge

When Refunds Are Not Available

Once the number transfer process has been initiated, refunds cannot be issued due to the digital and personalised nature of the product
Change of mind after transfer has begun

How to Request a Refund

Please contact us at sales@vipnumbers.com as soon as possible with your order number and reason for the request. We aim to respond within 1–2 business days.

Roaming eSIMs

1. Service Withdrawal

If your plans have changed and you no longer need your eSIM, you may be eligible for a full refund provided:

The eSIM was purchased from vipnumbers.com
The eSIM has not been activated
The request is made within 6 months of purchase

If the eSIM has already been activated or used, we will review your situation individually and work towards a fair resolution.

2. Device Incompatibility or Locked Device

If your device is incompatible with our eSIM, we will issue a full refund provided:

The QR code has not been scanned
No data from the plan has been used
The purchase is within 6 months
You provide a screenshot confirming the incompatibility or device lock

3. Connectivity Issues

If your eSIM experiences connectivity problems due to issues on our end or network instability in your destination country, we will offer a full or partial refund.

To help us resolve this quickly, please:

Contact our support team at sales@vipnumbers.com before or during your trip
Note that refund requests made after your trip has ended may be assessed on a case-by-case basis

Where applicable, a £3 administrative fee may be deducted based on data usage.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you have any concerns, please contact us and we will do our best to find a fair resolution.

Contact Us

Email: sales@vipnumbers.com
Company: VIPNUMBERS LTD (Company No. 10553530)